Digital Print Can’t Carry Customer-Centricity All by Itself

By on September 23rd, 2014 - Comment

A new survey from The CMO Council, “Mastering Adaptive Customer Engagements,” offers interesting insight into the issue of customer-centricity, or how well focused a company is around its customers. Customer-centricity is interesting because it’s more than just a 360-degree view of the customer, a term we associate with big data. It’s different from personalized interaction…

Continue Reading...

Growing By Diversifying Into Signage

By on September 22nd, 2014 - 1 Comment

There is no question that our quick print or small commercial printing businesses are changing. The way we manufacture is changing as the shift from offset to digital continues possibly at an increasing rate. Client buying patterns, the products they buy and the services that they rely on us has also changed dramatically. Everyone is…

Continue Reading...

Want Web-to-Print business? Attend a MARKETING conference

By on September 19th, 2014 - Comment

Available on the What They Think Webinar archive is a Webinar titled “Web-to-Print Is So Yesterday.” It’s fascinating, and if you haven’t seen it, I highly recommend it. The speakers are from The Toro Company and LifeLock, and both talk about their reasons for investing in their own W2P solution, how they came to make…

Continue Reading...

Photo Book

By on September 17th, 2014 - Comment

Back in 1993, I took a series of multimedia courses at New York University, learning programs that no longer exist to develop interactive content for media that became obsolete even before the courses ended (remember the “interactive CD-ROM”?). So it goes. One of the classes I took taught a program that does actually still exist:…

Continue Reading...

Should an M&A Outreach be Done by the Client or by Outside Professionals?

By on September 17th, 2014 - Comment

Very often a client has identified 7 to 10 potential companies that they wish to reach out to for prospective acquisitions. Usually they are competitors or companies that a vendor has identified as possibly being up for sale. I tell my clients that they are much better off having an independent third party do the…

Continue Reading...

How to Execute a Strong Integrated Marketing Campaign

By on September 17th, 2014 - 1 Comment

Executing a strong integrated marketing campaign for any business or brand is essential when trying to grow an entity or expand its overall reach. Knowing how to properly craft marketing campaigns to reach specific a specific audience is a way to successfully advertise your business, brand, or message to any set demographic you have in…

Continue Reading...

High-End Digital Print: What Does It Take to Get It?

By on September 16th, 2014 - 8 Comments

What does it take to produce consistently high-quality pieces on a digital press? Not just solid commercial-quality work, but output that consistently meets the most demanding client expectations? Lately, I’ve been doing a series of interviews with high-end digital printers asking this very question. Here is what I’m hearing. Please chime in with your own…

Continue Reading...

The “Print is Dead” Objection

By on September 15th, 2014 - 2 Comments

If you Google the question, “What percentage of email is SPAM?” the answers range from a minimum of 88% to a high water mark of 94%. That is incredible when you think about it. I don’t have a grasp on the number of emails that I receive, but I know that when I come in…

Continue Reading...

Friday Fun — Would You ‘Just Print It”?

By on September 12th, 2014 - 2 Comments

Every now and then, you get a piece of direct mail that makes you go, “Did they really do that?” Here is a piece my husband received in the mail yesterday. It’s an invitation to attend a seminar on infrared technology. But from the inappropriate use of silly, cartoon characters to promote a serious topic…

Continue Reading...

Feeling Like An Underdog? It Might Be A Good Thing!

By on September 12th, 2014 - 1 Comment

It’s easy to understand why so many feel like underdogs in our industry. Challenges seem to exist wherever we look. We often feel like David getting ready to take on Goliath. Well, take heart because Malcolm Gladwell is providing us “underdogs” with reasons to think differently in his most recent book, David and Goliath – Underdogs,…

Continue Reading...

Looking for Fun “Love Print” videos to share with clients?

By on September 9th, 2014 - Comment

I love it when I run across fun examples, videos, and promotional items that show the unique value of print. Here’s another one that has been circulating lately, and it’s a particularly great one. [Heidi’s note: Somehow, I got the wrong link below, so if you had trouble viewing this campaign earlier today, try again….

Continue Reading...

3D Education in High Schools = Printers Should Take Notice

By on September 5th, 2014 - Comment

Last night, I was struck by a conversation between my 10-year-old daughter and her best friend. It was about “Tech Ed,” or technology education, in her middle school. The area her friend (who is 11 years old) is most excited about? Learning to create and print 3D objects on her school’s Makerbot. Both of the…

Continue Reading...

Rise in Omni-Channel Shopping- What Printers Need to Do?

By on September 3rd, 2014 - Comment

Printers are used to thinking of themselves as (at least in times gone by) as craft-based manufacturers. The rise of the information age coupled with mobile commerce has meant that printers are quickly moving to embrace web-to-print and e-commerce. Printers should also consider a team, perhaps a wholly separate team, thinking like retailers. So read…

Continue Reading...

Got Mail? How to Boost Your Mailing Revenue

By on September 3rd, 2014 - Comment

As a mailing house, you provide at time-saving service for your clients that makes their business run that much more smoothly. But, no business should rest on its laurels, so it’s always a good idea to turn your thoughts to what you can do to make your business that much more successful and see some…

Continue Reading...

Places You Should Never Put QR Codes

By on August 29th, 2014 - 5 Comments

“I love the idea of QR Codes, except their implementation is terrible.” This is the assessment of Scott Stratten, super-geek, keynote speaker, and author whose hilariously funny discussions of technology and marketing were brought to my attention by Chuck Gehman, who posted a link to one of his videos in the comments section (thanks, Chuck!)….

Continue Reading...