Posts Tagged ‘Multi-channel’

LinkedIn Basics

Friday, January 7th, 2011

LinkedIn has always been a business-oriented social networking site. So it’s a natural place to set up shop and create a presence in order to connect with other businesses. It helps you to keep in touch with colleagues and customers, find experts, or show off your own expertise. LinkedIn allows you to interact and network with other professionals from across the globe. So where do you start?

Linked in Profile example Elizabeth GoodingBegin by building your profile; make sure it’s complete. You want to put your best foot forward and further your brand. So upload that logo and in the Summary and Specialties section, use plenty of keywords to make it searchable.

Once your profile is ready to go, it’s time to make connections. You have several different options to grow your network. First up, you can use webmail import to see who you already have in your email contact list that is already on LinkedIn. You can also upload your contacts from Outlook, Palm, ACT! and Mac Address. Then you can search for any companies you currently do business with or have had contact with in the past to see if they have a LinkedIn profile. Once you get connected, you can look at that person/company and their connections and try to get an introduction in order to widen your network. You can also send out invite emails to anyone you can’t find on LinkedIn, but would like to connect with.

Once you’ve got your profile up and some connections are made, look through your connections and see if there are any customers whom you could ask to give you a recommendation. This is basically a testimonial that will show up on your LinkedIn page. You should also take a look and see who you are connected with who could benefit from a recommendation from you. Don’t hesitate to start the ball rolling and spread the testimonial love by leaving positive feedback on the recommendation form for your connections.

Become a joiner and check out the LinkedIn Groups. You can search using keywords to find some groups where you can exchange ideas with colleagues or establish your expertise with your target market. Pick a few and prepare to be active, posting news articles or jumping into the middle of an online discussion.

You can also build credibility and display your business know-how by answering questions. Browse the “Answers” section where you can post a thought-provoking question or find a question that you know the answer to. You can check out the various categories, or use the advanced search feature to drill down for more specific categories of questions.

Screen capture of linkedin SlideShare applicationYou’ll also want to check out the LinkedIn Applications page where you can look at the optional add-ons that can spice up your LinkedIn experience. You can add a reading list to show viewers books you suggest. Or you can embed a slideshow presentation. You can even sync your WordPress blog posts to your profile. Adding an application or three can definitely make your business stand out and draw more attention, so take some time to pick out a few that will really complement your LinkedIn profile.

To get the most out of your LinkedIn experience, make sure you log in, update your status and interact with your connections at least 2-3 times a week. You want to make sure your presence is obvious. And if you never log in and engage others, answer or post questions or update your profile status, then you’ll be missing out on the benefits of social media for your business.

Can Social Media Friend Printing?

Tuesday, August 24th, 2010

Printers! Take Your Mark! Get Set! GO!

. . . Or maybe I should be saying Marketers Take Your Mark. Either way, I’m seeing example after example of why printed communications need to become increasingly nimble to stay relevant in the marketing mix. I was inspired by a recent post from Pat Allen of Rock the Boat Marketing (and by the Old Spice Guy video embedded in the post)

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According to Pat, “the tilt toward real-time communicating exposes what we believe to be the greatest weakness in investment product communicating: Reacting after the fact and on a delay.” While she is looking at the asset management industry through a marketing lens – you could easily point that same lens at print service providers and in-house shops. “The Old Spice guy work is an excellent demonstration of an emerging communications competency: the preparing to improvise, the organizing to be able to react in the moment to external stimulus,” says Pat.

Old Spice Guy says “Now I’m on a boat. Look in your hand. Look back at me. Now I’m on a ship. Look at your man. Look back at me. I’m on a horse.” Can your communications shift that quickly – and look that good doing it? (Phew!)

There have been several posts recently about combining print and other digital marketing channels. Most frequently referenced is putting PURLs on direct mail. You know what? That’s already old hat. PURLs provide an additional channel for the recipient, which is good, but it is not necessarily preparing the marketer to be able to  react quickly to external stimulus from social media sites, breaking news or other market activity.

We need to enable our print campaigns to launch on a dime in support of trends gleaned from online activity. Of course, we will want to communicate with people who are already online through online means – but why not extend the learning to be able to launch the same great message to the customers we know don’t use our online channels? Or simply reinforce the online message with a tangible printed campaign?

Allen cites a social media presentation by Matthew Guiste, category manager for social media at Starbucks and successful revenue-generating programs that involved a rapid exchange of information, internally and externally. Starbucks identified mini-trends from activity on Facebook and Twitter and worked quickly to syndicate that content across multiple other social media outlets. They could also have launched a direct mail campaign – but sadly – with the response times of most organizations today – not fast enough to ride the wave of the current trend.

For direct mail (and transactional communications) to gain a broader piece of the “social media response” pie it will need to be faster and more collaborative with what is now a social media silo. If the collaboration and rapid publishing tools can be put in place – with workflows that link social media monitoring, analytics, content management, approval and production approvals – social media can be a great friend to digital printing rather than a competitor.

So, look at your social media channels. Look back at me. Look at your direct mail. Look back at me. Anything is possible. I’m on a plane (Seriously, I am.)