Author Archives: Kemal Carr

About Kemal Carr

Kemal Carr leads Madison Advisors, an independent analyst firm that provides project-based advisory services designed to assist clients with technology selection and business process decisions. Under his direction, Madison Advisors is establishing its market niche addressing the needs of the electronic and print customer communications marketplace. Kemal is regularly sought out by some of the leading output technology publications to writeabout or comment on the industry’s key issues and topics, including articles on the impact of TransPromo and Multi-Channel delivery, advancement in communication technologies, and electronic document presentment. He is also asked to speak at trade events, including key sessions at Xplor’s Global conference, DOCUMENT’S Strategy Forum and numerous vendor trade events. In 2010 Carr received the Xplorer of the Year award from Xplor International at its Global Conference. The award was in recognition of Carr’s “volunteer service to the Association, dedication to the Xplor mission and promotion of the interests of the electronic document systems industry at large.”

A trip to Poing for the Canon Solutions America PPS Leadership Forum


I recently attended the Canon Solutions America PPS Leadership Forum at its Poing factory on March 18th & 19th and took the opportunity to catch up with the Océ team.

Canon Solutions America, formerly Océ, frequently hosts customers, and prospects at its newly redesigned Customer Engagement Center (CEC), an entire hall in its manufacturing complex. The user friendly CEC environment included a coffee bar, tables for small group discussions, a lounge area, meeting rooms, information & hospitality desk, as well as a floor map to aid visitors in finding solutions of interest. The CEC was thoughtfully arranged and included the newest product announcements from Canon Solutions America, the Océ JetStream 5500 and Océ ColorStream 3900s with fast MICR and invisible ink.  .

The agenda included a flexible schedule with industry tracks led by industry analysts & experts. Océ clients and prospects were allowed to select the most appropriate sessions and have deep interactions with both Océ staff and presenters.

Here are a few important take-aways from my visit:

  • Canon integration appears complete. Canon’s integration of Océ production printing, especially for North America appears to be successful and complete. I dined with Toyotsugu “Toyo” Kuwamura, president of Canon Solutions America, and he outlined his vision for the future Océ. His plans of continued investment and pursuit of new markets with the combined Canon/Océ solutions will extend the reach of both organizations into new markets.
  • Migration to Color Inkjet successful. From virtually zero market share in 2008 in the inkjet market, to the identified market share leader (>35%) in both placements and images, Océ has successfully reinvented its product line to stay ahead of the market demand.
  • Continued technology advancements. Canon Solutions America is not content to rest on past successes, and is extending its Océ ColorStream & Océ JetStream product lines to support additional applications. The introduction of new security inks, including MICR, Fugitive and Invisible, extends the toolset for secure document creation already available from Canon Solutions America.

While not new, but still visually impressive, are the clean lines and paper path of the Océ ColorStream 3000 series. During our demonstration, the front doors were left open, and the speed, image quality, and simplicity of the device was readily apparent. An Océ ColorStream prospect present noted “it’s no wonder these are the leading placement devices in its class”. Here is a photo of the inside:


Note the new, refined and slimmer drying unit. By using less water, there is less liquid to evaporate, and therefore no need for industrial strength drying units, and their power consumption and heat byproduct. In fact, Canon Solutions America reports that the Océ ColorStream 3000 series uses up to 1/3 the power consumption of alternative inkjet solutions.